Human-centered care experiences that ease anxiety and build trust.
The friction before the breakthrough.
Pinecrest's multi-facility hospital network was losing outpatient surgery volume to private boutique clinics due to confusing digital intake portals.
How we got there.
Empathetic patient portal
Redesigned the intake system with plain-language explanations, transparent procedure timelines, and direct specialist booking.
Geo-targeted specialty campaigns
Deployed targeted search and local display ads highlighting top-ranked orthopedic and cardiac surgery teams.
Patient video testimonials
Produced heartfelt documentary shorts featuring recovered patients sharing their surgical journeys.
Real-time appointment availability
Linked search ads directly to next-day open appointment slots, lifting ad conversion rates by 84%.
Numbers that moved the business.
Verified Growth Takeaways
Filled specialty surgical schedule to 96% capacity for 9 consecutive months
Earned 4.9/5 patient satisfaction score across 12,000 digital intake reviews
Reduced administrative check-in overhead by 35% across 6 regional centers
A closer look.
Empathetic Patient Care Navigation
Clinical Outpatient Appointment Engine
Specialty Surgery Video Testimonials